Terms & Conditions & Shipping Policy

New Return Policy during COVID-19 PANDEMIC

We have amended our return policy due to COVID-19: Products ordered by our online store on khalil-mamoon.com can NOT be returned and/or exchanged for safety our our warehouse employees.

Khalil-Mamoon.com (may be referred to as: “Khalil-Mamoon”, “us”, “we”, “Website”), hereby agrees to sell, and you hereby agree, to purchase goods of the description and quantity described on the checkout page, and incorporated herein by this reference, to the terms and conditions set forth in this Agreement:

WARNING: Nicotine is a harmful and addictive substance. The products offered on this site may be associated with tobacco use and subsequent inhaling of tobacco, charcoal and/or nicotine.

1.) We charge 30% stocking fee on all returns and buyer payers all shipping cost associated with returning to product back to us.

2.) You must be the age of 21 or over to be a member of Khalil-Mamoon.com  Only members can purchase products from Khalil-Mamoon.com

Consumption of Tobacco, Non-Tobacco, Nicotine, or Shisha1.) Sale of Tobacco, Shisha, Hookah Pens, and/or nicotine realted products are for adults 18 years or older. Once you ‘add’ item to cart and/or pay for products on Khalil-Mamoon.com, you certify that you are at least 18+ years of age or older. Please note that smoking tabacco, non-tabacco, and/or nicotine and smoking is harmful to your health. Khalil-Mamoon.com, website owners and affiliates can not be held responsible for any diseases or illness related to products bought from Khalil-Mamoon.com
Consumers must also follow state tobacco laws, even if they are more restrictive. For example, in some states the minimum age is 19.


Prior to shipment, if you wish to cancel your order,  you can notify us by email at khalil@khalil-mamoon.com within 24 hours of your purchase. Please not that an email within this time frame does not guarantee an order cancellation.

You can return unused goods you have ordered from us for any reason at any time within 5 calendar days of delivery for a full refund or exchange. The costs of returning goods to us shall be borne by you.  We must receive an email at khalil@khalil-mamoon.com notifying us your return request.

Upon receipt of the unused goods we will give you a full refund of the amount paid or an exchange credit as requested.

The rights to return the item(s) to us as referred above will not apply in the following circumstances:

in the event that the product has been used, or where the packaging has been unsealed for any product(s).

Exchange/Return Instructions:

What happens if I received a defective or wrong item?   

We take pride in the quality and craftsmanship of the products. In the case that you receive a product that is defective, damaged or incorrect, we will provide you with a full refund of the purchase price for unused items, minus the shipping, upon the return of the product to us.

To return an item:

Email us at khalil@khalil-mamoon.com within 5 days of delivery. In the email, you must provide details and/or pictures showing the defect.  Also, be sure to tell us whether you prefer an exchange, store credit, or a refund for your purchase. Gifts are eligible for an exchange or store credit only.


4.) Shipping Policy

We Ship to the following countries. USA, UK, & Canada.  We now ship using Fedex, USPS, and UPS to guarantee a quick and secure delivery.

We aim to have your package to you within 5-7 business days. We ship all products on Mondays and Thursdays only.

If your order is urgent because you’re planning a party or Hookah Shisha gathering, or need it as a gift, drop us an email at contact@khalil-mamoon.com and we’ll ensure your order is given priority.


5.) Privacy Policy 

We DO NOT resell your personal information or data.  To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order.

Our Website guarantees you complete adherence of privacy. The information we are provided in no case can be shared with any third party. We oppose the emailing of any junk mail, and do not sell user information to email lists or telemarketers.

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used for Khalil-Mamoon.com purposes only. However, Khalil-Mamoon.com may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with individuals or other companies (such as direct mail organizations or other third parties) unless required by law.

There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.

You can help Khalil-Mamoon.com update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Khalil-Mamoon.com of any changes to your address, title, phone number or e-mail address.



We collect information from you that you provide to us on our Website when you establish or update an account, enter a contest, shop online, purchase and send an e-gift certificate, or request information. This information is used to enable Khalil-Mamoon.com to deliver products or requests that you have ordered or created, to contact you, or the recipient in the event of order or delivery difficulties, to respond to your inquiries and to deliver services and information about our products or Website to you, including adding you to our mailing list.

To register with www.Khalil-Mamoon.com you must be over eighteen years of age.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these terms and conditions.



While we endeavor to ensure that the information on Khalil-Mamoon is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this site following the posting of changes to these terms or other policies means you accept the changes.



We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, employees, or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


9.) Security Statement

We designed Khalil-Mamoon.com to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you should not be able to inadvertently place an order through any unsecured connection. All orders placed with Khalil-Mamoon.com are secure.

Cookies:  Khalil-Mamoon.com uses “cookies,” which is a small collection of data, including the user name and the current date and time, that is sent to your web browser and stored as a text file on your hard drive. Cookies are solely used to identify visitors who have previously registered or visited our Website. We do not use cookies to store or view any of your personal information. You must have cookies “enabled” on your browser to place an order on khalil-mamoon.com Website. If you do not wish to enable cookies on your browser you may still place your order over our Live Help chats or by telephone

Links to other websites: Khalil-Mamoon.com contains URL’s to third party websites. Khalil-Mamoon.com is not responsible for the privacy practices or the content of said third party websites or advertisers. Khalil-Mamoon.com does not share any of your personal information to third parties to which we link to. Please check with those websites to determine their privacy policy.


10.) Legal Notice

Khail-Mamoon.com is a reseller for Khalil Mamoon Hookahs and other branded Hookahs and accessories. 

Trademarks and Copyrights: This site features trademarks, service marks and logos that are the property of Khalil-Mamoon.com and its affiliates or licensors. The site also may include trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video, and data of other third parties. All of these trademarks, service marks and logos are the property of their respective owners, and you agree not to use them in any manner without the prior written permission of the applicable owner. This site and all of its contents including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States and other countries.

These terms and conditions shall be governed by and construed in accordance with US law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the E courts

All Hookahs and smoking accessories sold at Khalil-Mamoon.com are intended for legal tobacco smoking use by adults (18 years or older) only. Any other use of such products, by minors or for use with controlled substances is punishable by law.

Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.

Intellectual Property:  All materials including images, illustrations, designs, icons, photographs, logos, slogans, content, source code and other written and visual materials on the Khalil-Mamoon.com Website and any of its affiliates are the exclusive copyright, trademark, and/or otherwise noted intellectual property owned and/or licensed by Hookah-Shisha.com. Any misuse of this or any affiliate website may be punishable by law.